Your three months, and what happens after

Your first 3 months are free. This explains how the end of them works, and how to keep everything you've entered.

Counting down

A banner at the top of every screen counts the days down. Settings › Plan shows the date your three months end and what you're using.

Keep going: choose a plan

1. 1Open Settings › Plan.
2. 2Press Choose monthly (£90 a month) or Choose annual (£990 a year: 12 months for the price of 11).
3. 3We set it up and confirm by email.

If you don't choose a plan

After your three months your account becomes read-only for 30 days:

• You can still look at everything and download it.
• You can't add or change anything.
• The automatic emails and texts to your customers stop: confirmations, reminders and driver details.

A banner on every screen says so, and shows the date your information will be deleted.

Choose a plan during those days and everything is exactly as you left it.

Download your information

On Settings › Plan, under Your information is yours, download your lists as spreadsheets: Customers (CSV), Bookings (CSV) and Drivers (CSV). You can do this at any time, including after your three months end.

When the days run out

If you still haven't chosen a plan when the 30 days end, your account and everything in it is permanently deleted: your login, your customers, bookings, drivers, vehicles and invoices, your uploaded pictures, and our copies of the emails and texts we sent for you. We can't get any of it back.

If you come back later, you'll sign up again as a new customer.

Reminder emails

We email the address you sign in with 14 days, 7 days and 1 day before the deletion date. Once you've downloaded all three lists, we stop sending them.

Can I get my information back after it's deleted?

No. Download your three lists before the date.

I've chosen a plan. Why am I still read-only?

We set plans up by hand and confirm by email. If you haven't heard back, use Contact support.

Do I lose anything if I choose a plan early?

No. Your plan starts when your three months end.

I only want to leave. How do I delete everything now?

Use Settings › Account › Delete my account. You confirm by email and it's permanent.