Common questions

Drivers and vehicles

A driver is greyed out and I can't assign them.

Their licence or insurance has expired, or will have by the pickup date. The reason is written under their name. Update the date on their record and they'll be available again. More

The driver's usual vehicle didn't fill in.

It couldn't be used on that date (for example, the insurance expires before the pickup). A note under the Vehicle box says why. Renew it or choose another.

I can't find a vehicle in the list.

Check it's active and that its dates are in date. If it's brand new, add it under Vehicles first, or add it from the driver's Edit form.

Bookings

The Driver and Vehicle boxes aren't showing.

They appear once you've entered the pickup date and time.

I started a booking and left. Is it gone?

If you pressed Save as draft, it's in Drafts on the Dashboard and Bookings. If not, you're asked before leaving with unsaved changes.

I cancelled the wrong booking.

Find it in Bookings, open the … menu and choose Reopen booking.

Where's the airport transfer option?

Choose Single, Return or Multiple pickups, then switch on Airport transfer beside the pickup date.

How do I remove a booking completely?

Bookings aren't deleted, so your records stay complete. Cancel it and it's left out of totals and reports' values.

Emails and documents

The email buttons are greyed out.

The passenger has no email address on the booking, or the booking is cancelled. For driver details, a driver must be assigned too.

A customer says they didn't get the email.

Check Settings › System to see it was sent, then ask them to look in junk. Failed emails have a Retry button. More

Can I get a PDF of a confirmation?

Yes: every confirmation and driver-details email carries a PDF, and you can also View PDF from the booking. More

Invoices

A booking isn't offered when I create an invoice.

It's either already on another invoice, or it's billed to someone else. Pick the right customer or company.

Email invoice is greyed out.

There's no email address for whoever is billed. Add one to the customer or company.

Why can't I add a payment link to an invoice?

The box only appears when a job on it was booked as Via payment link.

Your account

I've forgotten my password.

On the sign-in page, choose Forgot password and follow the emailed link.

I can't find something in this guide.

Use the search box at the top of the guide, or send us a question from Support › Contact support and we'll help. More