What your customers receive
The confirmation, the driver details and the reminder.
Your customer can get three messages about a job. All carry your business name, logo and contact details first.
1. Booking confirmation
Sent when you choose to. It shows the journey, the price, and how to pay: your bank details for a bank-transfer job, or a Pay online link for a payment-link job, while the job is unpaid. A PDF copy is attached.
2. Driver and vehicle details
Sent when you choose to, once a driver has been assigned. It shows the driver, the car with its colour and registration, and the licence numbers. A PDF copy is attached.
3. The reminder
Sent for you, between 24 and 48 hours before pickup, by email and text message when the customer's phone and email are on the booking. A cancelled job's reminder isn't sent. A return booking's outbound and return each get their own.
Related guides
- Send a confirmation or driver details · Emailing your customer, with a PDF attached, and seeing that it went.
- What drivers receive · The job email and calendar invite.
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